Hear What People are Really Saying
Improve your active listening skills,
with James Manktelow & Amy Carlson.
Listening is one of the most important skills you can have. How well
you listen has a major impact on your job effectiveness, and on the
quality of your relationships with others.with James Manktelow & Amy Carlson.
For instance:
- We listen to obtain information.
- We listen to understand.
- We listen for enjoyment.
- We listen to learn.
Turn it around and it reveals that when you are receiving directions or being presented with information, you aren't hearing the whole message either. You hope the important parts are captured in your 25-50 percent, but what if they're not?
Clearly, listening is a skill that we can all benefit from improving. By becoming a better listener, you will improve your productivity, as well as your ability to influence, persuade and negotiate. What's more, you'll avoid conflict and misunderstandings. All of these are necessary for workplace success!
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